Terms of use

I. GENERAL PROVISIONS

1.1. Website vina-petrovecki.hr it is owned by Vina Petrovečki, obrt za proizvodnju i trgovinu, vl. Tomislav Petrovečki, Mirkovec 32 P, 49223 Sveti Križ Začretje, Croatia, MBO: 90055217, IBAN: HR3623600001100762512.

1.2. Holder of all rights on the website vina-petrovecki.hr (further: Internet site) is Vina Petrovečki, obrt za proizvodnju i trgovinu, vl.  Tomislav Petrovečki (further: Vina Petrovečki).

1.3. Vina Petrovečki, obrt za proizvodnju i trgovinu enables the use of the services and content of the Internet site and provides the service of online sales of goods and services in the manner regulated by these Terms of Business (hereinafter: Terms).

II. APPLICATION OF BUSINESS TERMS

2.1. The business conditions apply to the rights and obligations arising from the use of the services and content of the website, as well as the rights and obligations arising from the conclusion of distance sales contracts between the user and Vina Petrovečki, obrt za proizvodnju i trgovinu, and are considered an integral part of such contracts.

2.2. By using the content and services of the website and all associated pages and services belonging to the domain vina-petrovecki.hr it is considered that the users are familiar with the Terms at all times, and that they fully understand and accept them.

2.3. Vina Petrovečki, obrt za proizvodnju i trgovinu reserves the right to change and supplement the content of the Terms and Conditions at any time and without prior notice, while Vina Petrovečki is not responsible for any possible consequences resulting from the aforementioned changes and supplements to the content of the Terms and Conditions.

The above-mentioned changes and additions come into force upon publication on the website.

2.4. The users are obliged every time to use the services and content of the Internet site, and especially before every use of the Internet sales of goods service vina-petrovecki.hr familiarize yourself with the content of the current Terms and Conditions.

Users are solely responsible for the consequences of actions contrary to the previous paragraph of this provision.

III. TERMS

3.1. Certain terms in terms of these Terms and Conditions have the following meanings:

1. Website means the Internet page vina-petrovecki.hr
2. User is any legal or natural person who accesses and/or uses the content and services of the Internet site and/or uses the service vina-petrovecki.hr Internet sales (Internet shop). The term user includes registered user, guest user and customer user.
3. Registered user is a user who has registered to use the services vina-petrovecki.hr Online sales on the website.
4. Guest user is a user who accesses and/or uses the content and services of the Internet site without prior registration, that is, who uses the services vina-petrovecki.hr Internet sales are used through a created user account without prior registration (unregistered user).
5. Customer customer is a user who selects at least one product, puts it in the shopping cart, sends the order to Vina Petrovečki, obrt za proizvodnju i trgovinu, and pays the purchase price.
6. Internet sales service (Internet shop) is a service that allows users to purchase products available on the Internet.

IV. TERMS OF USE

4.1. By accessing and/or using the content vina-petrovecki.hr The user of Internet sales, regardless of the method of use, expressly consents to the use of content and services vina-petrovecki.hr The Internet sells exclusively in the manner and in accordance with the provisions of the Terms and Conditions, that is, in accordance with the existing instructions on the Internet page, and accepts all risks arising from such use.

4.2. Use of services vina-petrovecki.hr Internet sales are approved exclusively for persons of legal age and fully capable of doing business.

Use of services vina-petrovecki.hr Internet sales are not allowed to children (minors), therefore their parents and/or guardians are obliged to take care and supervise the use of services by children (minors), otherwise they assume all rights and obligations arising as a result of such use, while Vina Petrovečki is responsible for all resulting consequences of such unauthorized use are completely excluded.

4.3. Vina Petrovečki reserves the right to change and terminate the content of the website at any time and without prior notice, while Vina Petrovečki is not responsible for any possible consequences arising from the aforementioned changes.

The aforementioned changes come into force upon publication on the website.

4.4. In the case of the user's actions contrary to the provisions of the Terms and Conditions, Vina Petrovečki reserves the right to change, limit or terminate the provision of services vina-petrovecki.hr The Internet sells to that user, at any time and without prior notice, as well as the right to partially or completely restrict access to the Internet site and services. vina-petrovecki.hr Internet sales in relation to that user.

V. LIMITATIONS ON USE

5.1. The user confirms and guarantees that he will not use the website, the content displayed and/or located on the website, as well as the service, in an unauthorized, illegal or illegal manner. vina-petrovecki.hr Internet sales, and how it will harmonize its use with the provisions of the Terms and positive legal regulations.

5.2. The user specifically undertakes not to:

- enter on the website or distribute via the website any content that is against positive legal regulations, including, but not limited to harmful, threatening, harassing, vulgar and pornographic content, content that spreads hatred and racial intolerance and that violates other people's rights and interests and the like

- enter or distribute via the website any illegal software, including but not limited to viruses, spyware, trojans and the like

- use the website to violate the rights of third parties, including intellectual property rights, copyrights or other rights or interests of third parties

- change, delete or destroy any data on the website

5.3. It is expressly forbidden to change, publish, transmit, sell, display, process, copy or in any other way exploit the content, visual identity, applications and software of the Internet site, except exceptionally if such possibility is provided for in these Terms or if prior approval of Vina Petrovečki has been given .

Exceptionally, with the express prior approval of Vina Petrovečki displayed on the website, the user has the right to download ("download") certain content, all with the obligation to use the downloaded content exclusively for personal use and in accordance with the provisions of the Terms and Conditions, and respecting copyright and ownership rights and other rights of third parties. person.

5.4. Data, including photos uploaded ("uploaded") to the website, become the exclusive property of Vina Petrovečki.

5.5. In case of unauthorized, impermissible and/or illegal use of the Internet site, Vina Petrovečki reserves the right to claim compensation for all damages from the user and to initiate civil and criminal court proceedings against the user, as well as to limit or deny the user the provision of the service in whole or in part. vina-petrovecki.hr Internet sales.

VI.  DISCLAIMER OF LIABILITY

6.1. Vina Petrovečki is not responsible for any damage that in any way occurs or may occur to the user or any third party in connection with the use or misuse of the content of the website and services vina-petrovecki.hr Internet sales, or is in any way related to the use of the content of the website and services of Dom-Vrt Internet sales.

6.2. Vina Petrovečki has no control over documents, data, information and connections (links) to other websites created by third parties and contained on the website, and Vina Petrovečki disclaims all responsibility for the accuracy, completeness and availability of the said content.

6.3. Vina Petrovečki is not responsible for any possible consequences resulting from the unavailability of the website due to any technical reasons.

6.4. Vina Petrovečki is in no way liable to users for the costs incurred by using computer equipment and telecommunications systems to access websites and services vina-petrovecki.hr Internet sales.

VII. CONCLUSION OF SALE AGREEMENT

7.1. Vina Petrovečki, via vina-petrovecki.hr Internet sales, as the seller and the user as the buyer conclude a sales contract by means of remote communication (via printed advertising messages with a purchase order, telephone with and without human mediation, and via the Internet).

7.2. The subject and commercial purpose of the sales contract is the purchase of the selected product through vina-petrovecki.hr Internet sales with payment of the price of that product (further: Contract).

7.3. Vina Petrovečki's offer to conclude a contract is represented by these terms and conditions and individual terms of sale indicated with information about a specific product, which offer the user as a customer accepts by registering, concluding an order or in another way determined by the terms, and by which user's acceptance the contract between Vina Petrovečki and user.

7.4.      The contract enters into force and binds the contracting parties from the moment of acceptance of Vina Petrovečki offers by the user in one of the following ways:

• by selecting the payment and concluding the order of the registered user
• by selecting the payment and concluding the order of the guest user
• by selecting payment and concluding the order via the telephone line

7.5. Within a reasonable period of time after the conclusion of the Agreement, and at the latest at the time of delivery of the product, the user will receive a confirmation of the concluded Agreement, i.e. a pre-contractual notice from Article 57, Paragraph 1 of the Consumer Protection Act (Official Gazette No. 41/14), these Terms and notification of the user's right to unilateral termination of the Agreement with the form on unilateral termination of the Agreement.

VIII. REGISTRATION AND USER ACCOUNT

8.1.      The registration or user account is created only for one natural or legal person, and it is expressly forbidden to communicate information about the registration or user account to third parties, to transfer the user account to third parties, as well as to use someone else's registration or user account.

8.2. Use of the user account of legal entities is permitted only to a natural person who is designated as the responsible person during the registration or creation of the user account.

8.3. When registering or creating a user account, the user is obliged to choose a name or names under which he will provide services and select a security password and submit a valid electronic mail address (e-mail address).

8.4. All data required to register or create a user account must be true, and the use or use of other people's data is expressly prohibited.

8.5. The user is obliged to keep the information about his security password and user account confidential, and is fully responsible for all unauthorized activities authorized and carried out under his user name and/or password, as well as all damage caused by unauthorized use of his user account, until Vina Petrovečki notifications of unauthorized use or suspicion of such use.

8.6. By registering, the user confirms:

• that he is familiar with the content of the valid Terms and Conditions, which he accepts in full, especially in the part that refers to the conditions of sale
• completeness, accuracy, truthfulness and up-to-dateness of personal data
• express consent of Vina Petrovečki for the processing of given personal data, namely for the purposes of records and the provision of other services, the need to create a user database for the purpose of improving services and informing users about new products and services, as well as Vina Petrovečki's consent for the delivery of given personal data data for the purpose of performing the service, protecting the interests of users and Vina Petrovečki, and preventing possible misuse

8.7. By using the services vina-petrovecki.hr The guest user of Internet sales (unregistered user) confirms the completeness, accuracy and truthfulness of personal data, and that he is familiar with the content of the valid Terms and Conditions, which he accepts in full, especially in the part that refers to the conditions of sale.

8.8. In the case of the user's actions contrary to the provisions of chapter VIII. Condition Vina Petrovečki reserves the right to terminate the user's registration or user account, without the obligation to compensate the user for any cost or damage.

IX. RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT

9.1.      The user has the right, without giving reasons, to unilaterally terminate the Agreement within 14 days, which runs:

• from the day when the product that is the subject of the Agreement was handed over to the user or a third person designated by the user, who is not the carrier, or, in the case of concluding a Service Agreement, from the day of concluding the Agreement
• from the day when the user or a third person designated by the user, who is not the carrier, is handed over the possession of the last piece or the last shipment of the product, in the case of concluding an Agreement that refers to several pieces of product that are to be delivered separately, i.e. if it is a question of to a product that is delivered in several pieces or several shipments
• from the day when the first piece or the first shipment of the product was handed over to the user or to a third person designated by the user, who is not the carrier, in the event that the regular delivery of the product over a certain period is contracted

X. HOW TO EXERCISE THE RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT

10.1. In order to exercise the right to unilaterally terminate the Agreement, the user must notify Vina Petrovečki of his decision to unilaterally terminate the Agreement before the expiration of the term, by an unequivocal statement sent by mail to the address Vina Petrovečki, obrt za proizvodnju i trgovinu, Mirkovec 32 P, 49223 Sveti Križ Začretje or by electronic by mail to vina.petrovecki@gmail.com, in which you will state your first and last name, address, telephone number, fax number or e-mail address, or you can also use with the attached written form for unilateral termination of the Agreement.

XI. EFFECTS OF UNILATERAL TERMINATION OF THE AGREEMENT

11.1. If the user unilaterally terminates the Agreement, he will be refunded the money received, excluding delivery costs, without delay, and no later than within 14 days from the day Vina Petrovečki received the user's decision to unilaterally terminate the Agreement.

11.2. The refund will be made in the same way in which the user made the payment, and in the event that the user agrees to another way of returning the paid amount, he does not bear any costs in relation to the return.

Vina Petrovečki can refund the money only after the product has been returned to him or after proof that the product has been sent back has been provided to him.

11.3. The user is obliged to hand over the product or send it to the address of Vina Petrovečki, obrt za produktion i tradok, Mirkovec 32 P, 49223 Sveti Križ Začretje, without undue delay, and in any case no later than within 14 days from the day Vina Petrovečki sent its decision on unilateral termination of the Agreement, and all direct costs of returning the product must be borne by the user himself.

11.4. The user is responsible for any decrease in the value of the product resulting from the handling of the goods, except for that which was necessary to determine the nature, characteristics and functionality of the goods.

XII. TERMS AND PROCEDURE OF PURCHASE

12.1. By using the services vina-petrovecki.hr The user of Internet sales agrees to purchase the products available on the website by selecting the product based on the image and basic characteristics of the product.

12.2. Product images on the website are illustrative in nature, and may not fully correspond to the actual appearance and content of the product, therefore they do not constitute a basis for product complaints.

Vina Petrovečki does not guarantee the accuracy and/or completeness of all information and content found on the website, and reserves the right to make errors in product descriptions and images.

12.3. The basic characteristics and description of the product (model, type, name, technical characteristics, properties and function of the product), data on the contents of the packaging and the method of use of the product, the manufacturer, warranty conditions, the price of the product, special promotions and benefits, the method of payment and delivery are indicated with each product, and refer to those features and data indicated at the time of placing the order.

12.4. The process of electronic ordering of products available on the website begins by clicking on the "Add to cart" icon, and by which process the user saves the selected product to the cart, while clicking on the "Order" icon completes the product ordering process, and that moment is also considered the moment of the order of the selected product.

The electronic order confirmation notification will be delivered to the user's e-mail address specified in the registration/order process or in the shopping cart when entering data when concluding the order.

In case of not receiving the order confirmation notification despite the completed order process, users are asked to contact Vina Petrovečki to check the receipt of the order, as well as the correctness of the user's e-mail address entered.

12.5. The ordered product is considered reserved at the moment of receipt of the confirmation of payment of the purchase price of the product, therefore there is a possibility of consuming the stock of the ordered product in the time period from the completion of the order to the receipt of the confirmation of payment, about which the user will be informed.

Vina Petrovečki will inform the user by e-mail about the possible impossibility of delivering some of the ordered products, in which case the user retains the right to cancel the order of the unavailable product or replace the ordered product with another available product.

XIII. PRICE AND METHOD OF PAYMENT

13.1. The price of the product is expressed in euros (€) and indicated in the shopping cart before the order is placed, and the price includes the amount of VAT.

13.2. Vina Petrovečki reserves the right to change the prices of the products available on the website, up to the moment of notifying the user about the order confirmation, as well as the right to determine special forms of sale of certain products during a certain period of time, and which special forms of sale will apply only to appropriately marked products ( promotional sales, sales, seasonal discounts, etc.).

13.3. Payment of the product price and delivery costs can be made in one of the following ways:

1. Payment by general money order can be made in all bank branches, FINA or Croatian Post offices for all products for which the order has been concluded. After confirming the order, Vina Petrovečki sends the user the information required for payment by general payment by e-mail, and which information must be correctly entered in the general payment form and the payment made within the deadline.
2. Payment by Internet banking of any bank where the possibility of such a payment method is open for all products for which the order has been concluded. After confirming the order, Vina Petrovečki sends the user the data necessary for payment by e-mail.
3. Payment by cash - cash on delivery, by paying the entire amount indicated in the invoice (including the delivery cost) to the delivery person when picking up the shipment.

XIV. DELIVERY AND DELIVERY CONDITIONS

14.1. The product is delivered via a delivery service, and delivery is possible within the territory of the Republic of Croatia, as well as in neighboring countries.

14.2. The cost of delivery depends on the weight and volume and is not automatically shown in the shopping cart along with the price of the product, but is calculated later and included in the final offer/proforma invoice.

14.3. The product delivery term runs from the day of conclusion of the order and amounts to:

• 3-7 working days for the territory of the Republic of Croatia for products that are in stock.
• 5-14 working days for the area of neighboring countries for products that are in stock.

About a possible change in the delivery date, Vina Petrovečki will inform the user via email in a timely manner.

Vina Petrovečki is not responsible for possible extensions of the delivery period caused by the unavailability of the user through the contacts indicated by the user when registering or creating a user account.

14.4. The ordered product will be delivered to the user at the delivery address, and if the user is not found at the delivery address, the delivery will be made to another found business-capable person (adult household member, person authorized by the user) upon presentation of a personal identification document.

In case of non-takeover and/or refusal to take over the ordered product by the user without a valid reason, Vina Petrovečki reserves the right to demand reimbursement of the incurred costs from the user.

XV. LIABILITY FOR MATERIAL DEFECTS

15.1. In the case of a material defect in the product, the provisions of the Obligatory Relations Act (Narodne novine No. 35/05, 41/08 and 125/11) on liability for material defects of things are applied to the relationship between Vina Petrovečki as a seller and user as a buyer.

15.2. Vina Petrovečki is responsible for material defects that the product had at the time of the transfer of risk to the user, i.e. at the time of handing over the product to the user, regardless of whether Vina Petrovečki was aware of the defects.

Vina Petrovečki is also responsible for those material defects of the product that appear after the transfer of risk to the user if they are the result of a cause that existed before that.

Vina Petrovečki is not responsible for material defects of the product that were known to the user at the time of the conclusion of the contract or could not have remained unknown to him.

15.3. The user is obliged to inform Vina Petrovečki about the existence of visible product defects within two months from the day he discovered the defect, and no later than two years from the transfer of risk to the user (product complaint).

15.4. Complaints related to product defects and all other complaints can be made by the user in writing by e-mail or letter, or verbally by phone:

• to phone number: 095 9015 417
• to the e-mail address: tomislav.petrovecki@gmail.com